| Tagged in: Water Service , Seth Godin , Remarkable , kate dunn , Digital Innovations Group , Diamond Springs , Coffee Service | Jul 9, 2009 |
| Posted by: Kate_Dunn | Comment (1) |
Seth Godin says "Quit or be exceptional" so I am on a hunt for examples in the B2B world of remarkable offerings. Here's one from today:
Just had a remarkable B2B experience. We use Diamond Springs for our water and coffee service. We had a service call on the coffee maker yesterday. This morning, bright and early, the Diamond Spring guy shows up with a brand new water cooler. He noticed yesterday that we had one of the older models so he switched it out for one of the newer models. Now we can select really cold water, which draws from the bottom of the jug closer to the refrigeration or more room temperature which pulls the water from the top of the jug. When was the a providers service was remarkable?
